Bill Fisher Bill Fisher's Profile Page

Bill Fisher Bill Fisher

0 Course Enrolled • 0 Course Completed

Biography

Pass Guaranteed 2025 ITIL ITIL-4-Foundation: Reliable New ITIL 4 Foundation Exam Braindumps

BTW, DOWNLOAD part of FreePdfDump ITIL-4-Foundation dumps from Cloud Storage: https://drive.google.com/open?id=1RweBmwVJzLB7ycA_GYUUZcsghw5-cuU8

Hundreds of applicants who register themselves for the ITIL 4 Foundation Exam (ITIL-4-Foundation) certification exam, lack updated practice test questions to prepare successfully in a short time. As a result of which, they don't crack the ITIL 4 Foundation Exam (ITIL-4-Foundation) examination which causes a loss of time and money and sometimes loss of the encouragement to take the test for the second time. FreePdfDump can save you from facing these issues with its real ITIL ITIL-4-Foundation Exam Questions.

ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. Candidates have 60 minutes to complete the exam and must achieve a score of 65% or higher to pass. ITIL-4-Foundation Exam can be taken online or at an accredited testing center. Study materials and training courses are available to help candidates prepare for the exam.

>> New ITIL-4-Foundation Braindumps <<

Free Download New ITIL-4-Foundation Braindumps & Useful Latest ITIL-4-Foundation Braindumps Questions & The Best ITIL ITIL 4 Foundation Exam

Don't ask me why you should purchase ITIL-4-Foundation valid exam prep, yes, of course it is because of its passing rate. As every one knows IT certificaiton is difficult to pass, its passing rate is low, if you want to save exam cost and money, choosing a ITIL-4-Foundation Valid Exam Prep will be a nice option. FreePdfDump release the best exam preparation materials to help you exam at the first attempt. A good ITIL-4-Foundation valid exam prep will make you half the work with doubt the results.

ITIL 4 Foundation Exam Sample Questions (Q325-Q330):

NEW QUESTION # 325
Which of the following is a necessity to a successful service level agreement (SLAs)?

A. Base the SLA on system-based metrics that are useful to the service provider
B. Vague targets, such as those related to user experience should be avoided
C. In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next
D. The language and terms used in the SLA should be commonly understood by all parties

Answer: D

Explanation:
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both services required and the expected level of service1. A necessity to a successful SLA is that the language and terms used in the SLA should be commonly understood by all parties, to avoid ambiguity, confusion, and disputes2. The other statements are not true because:
* Base the SLA on system-based metrics that are useful to the service provider: The SLA should be based on customer-based metrics that are meaningful to the customer and reflect the value of the service2.
* In order to promote consistent service, they should be carried forward, unchanged, from one year to the next: The SLA should be reviewed and updated regularly to reflect changing business needs, customer expectations, and service performance2.
* Vague targets, such as those related to user experience should be avoided: The SLA should include both quantitative and qualitative targets, such as those related to user experience, satisfaction, and perception, as well as availability, reliability, and security2. References: ITIL Foundation - ITIL 4 Edition, page
16; ITIL 4 - A Pocket Guide, page 37; ITIL 4 Practice Guide: Service Level Management, page 8.

NEW QUESTION # 326
Which will NOT be handled as a service request?

A. The degradation of a service
B. The replacement of a toner cartridge
C. The provision of a laptop
D. A complaint about a support team

Answer: A

NEW QUESTION # 327
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Service desk
B. Relationship management
C. Continual improvement
D. Incident management

Answer: A

Explanation:
Explanation
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/

NEW QUESTION # 328
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A. Monitoring and event management
B. Continual improvement
C. Service desk
D. Service level management

Answer: D

NEW QUESTION # 329
What are the MOST important skills required by service desk staff?

A. Supplier management skills
B. Problem resolution skills
C. Technical skills
D. Incident analysis skills

Answer: D

NEW QUESTION # 330
......

For some difficult points of the ITIL-4-Foundation exam questions which you may feel hard to understand or easy to confuse for too similar with the others. In order to help you memorize the ITIL-4-Foundation guide materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. Every year some knowledge of the ITIL-4-Foundation Practice Braindumps is reoccurring over and over. You must ensure that you master them completely.

Latest ITIL-4-Foundation Braindumps Questions: https://www.freepdfdump.top/ITIL-4-Foundation-valid-torrent.html

DOWNLOAD the newest FreePdfDump ITIL-4-Foundation PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=1RweBmwVJzLB7ycA_GYUUZcsghw5-cuU8